Cancellation Policy

Deposits are refundable up to 24 hours before your appointment. Deposits are non-refundable if cancelled less than 24 hours, or a full business day (whichever is greater) before your appointment. However, if you wish to reschedule, your deposit can be transferred to your new appointment time and date. Full payment must be received by or on the day of the appointment. The payment options available are as follows: After the deposit, there may be additional cost for services. For example, deposit of $25 for permanent jewelry appointment. However, chains start at $75, a remainder of $50 will remain to be paid at appointment. We accept Cash, Debit or Credit Cards: We accept Visa, Mastercard, and American Express. For large events only card will be accepted. Punctuality: We kindly request that you arrive 5 minutes early to allow adequate time for preparation and to enhance your overall experience. Arriving late: Arriving late will disrupt your appointment, reducing the time available for your experience. Your appointment will end at the scheduled time to avoid any disruption for the next appointment. No show: We recommend contacting us to notify us if you will be arriving late. Failure to show up for your scheduled appointment without prior notification may result in the disengagement or cancellation of any agreements with our company. Additionally, your deposit or future appointments may be forfeited. Cancellation: We hold a strict scheduling policy due to the limited availability of appointments and to respect the other appointments made. Therefore, we kindly request that you respect our 24 hour, or a full business day, whichever is greater, to cancel or reschedule your appointment.

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